Frequently Asked Question

Does 4L Lux deliver?

eliver?

At this time, 4L Luxury Events LLC does not offer delivery services. All clients are responsible for arranging pickup and return of rented décor items. However, we are happy to provide guidance on the safest way to transport our products to ensure they arrive to your event in perfect condition.

What if I see something that you have but not in the color I want?

We pride ourselves on our ability to customize! If you find a piece you love but need it in a different color, finish, or style, just let us know. Many of our items can be modified or upgraded to match your event theme. We will discuss available options and timelines to make sure your vision comes to life beautifully.

Yes, all of our templates are fully customizable. They are provided as editable Canva templates, allowing you to personalize the designs to suit your party theme and preferences.

What happens if I break a product I rent?

After purchasing a template, you will receive a link to access the design on Canva. You can then customize the template using Canva's easy-to-use tools. If you don't already have a Canva account, you can sign up for free.

Can I hire you to plan my party?

Yes, in addition to our digital templates, we offer party planning services. If you'd like us to handle the details and logistics of your event, please fill out this form (____) for more information and a custom quote.

Do you offer payment plans?

Absolutely! If you encounter any issues or have questions about customizing your templates, you can reach out to us via email. We are here to help ensure you have a smooth and enjoyable experience.

Is there a deposit?

Yes, once you've purchased a template, you can use it for as many events as you'd like. You can customize it for different themes, colors, and details.

Do you offer refunds?

Due to the digital nature of our products, we do not offer refunds once the templates have been accessed. However, if you encounter any issues, please contact us, and we will do our best to assist you.

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Contact Us

500 S. Australian Ave, West Palm Beach, FL 33401, West Palm Beach FL 33401

Phone: (561) 516-9002

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