We pride ourselves on our ability to customize! If you find a piece you love but need it in a different color, finish, or style, just let us know. Many of our items can be modified or upgraded to match your event theme. We will discuss available options and timelines to make sure your vision comes to life beautifully.

 Your rental agreement includes a clause outlining product care and liability. An additional insurance fee is automatically included to help cover accidental damage. In cases where an item is severely damaged or beyond repair, the security deposit associated with that item may be forfeited. We will always communicate clearly and fairly should any issue arise.

 Absolutely! In addition to décor rentals, 4L Luxury Events LLC offers full-service event planning and design. Whether it’s a birthday, wedding, corporate event, or intimate celebration, we can help bring your ideas to life. Please contact us directly for packages and availability.

We typically do not offer payment plans; however, exceptions may be available for bookings that meet a certain payment threshold. If your event requires a larger package or specialized services, please reach out to discuss possible arrangements.

Yes. A deposit is required to secure your rental or service booking. The deposit amount varies based on the specific products selected and the quantity being reserved. This helps ensure your items are held exclusively for your event date.

 Refunds are only issued in situations where 4L Luxury Events LLC is at fault—for example, if we are unable to provide an item or service as agreed. Since each event involves customized planning and time-blocked inventory, all other payments are non-refundable. We always strive for exceptional service and will work with you to resolve any concerns.